After two weeks, the Pakistan Telecommunication Company Limited (PTCL) has restored our landline phone but the broadband internet service is still not working. Despite my complaints of a million times, the officials are still “hesitating” to restore the lifeline in oppression and tyranny!
“Our staff will come to clear the problem today,” said a customer service officer on the helpline 1218. And this is being repeated every time. My complaint (No 164) with the PTCL proved just a formality! No-one came to us for a longtime.
If I would not have gone for searching the lineman, the phone would have been dead so far. The broadband internet service had been not working properly since August 30, 2010 but after the publication of my brother’s last blog on September 6 (The art of looting people in misery), it was first cut off. However, after publication of a news item in this regard, the officials have started playing a trickiest game:
In the records of the PTCL, our broadband internet service is okay. But at home we’re unable to use the facility for which we pay the company as a fixed rate per month.
The PTCL connection speed shows 100 Mbps (duration 00:03.50). The packets sent is often 277 which sometimes reaches to over 1000 but the received packets is in between 260 and 1000 mostly. Pages open rarely and selectively. Facebook, The Terrorland group blog and emails have been blocked.
We often get such errors: address not found, the page cannot be displayed, internet explorer could not open the page, network timeout, the server at login facebook.com is taking too long to respond, the requested site did not respond to a connection request and the browser has stopped waiting for a reply, try again later etc.
Regarding my third complaint (No 88) about the DSL, Mr. Samad, an official of the PTCL, made the following correction in my computer connectivity.
I.P address: 192.168.1.70
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.1
Preferred DNS Server: 126.96.36.199
Alternate DNS Server: 188.8.131.52
Even then it didn’t work.
“You’ve some problem with your internet explorer,” said the official. I immediately installed another explorer. The result was the same. “Firebox address not found, Firefox can't find the server at en-us.start2.mozilla.com.”
The strike of PTCL employees and Eid holidays passed but we're still facing the problem. “The underground cables have broken in your area therefore the lines are disturbed,” said a lineman.
“Format your PC and reinstall Windows,” advised Mr. Shahid, another official of the PTCL. I reinstalled the Windows but again faced the same problem. Then, according to the given advice, I changed the modem and adopter but it also went in vain.
Mr. Aamir, yet another official, was clueless about the fault we’re facing. He referred me to a wiser colleague of his, Mr. Adnan, who said: “May be there is some fault with your PC.”
I changed the system but still my broadband internet is not working. My current complaint number is 265. Let’s see what new reason the helpless PTCL officials give this time! We know it’s a tricky punishment of the secret agencies who are trying their best to stop us from writing blogs. But, according to the laws, we will fight for our basic rights in the lawless Pakistan.